Services

Graphic Equipment Ltd provides the following type’s of support service:

ž Client PC’s – Onsite, Help Desk, On Call

ž Servers - Onsite, Help Desk, On Call

ž Network Infrastructure – Onsite, On Call

ž Bureau Service

Onsite Service

You'll have the benefit of having the Graphic Equipment personnel on-site at your location to design, document, maintain, and optimize every aspect of your IT systems during normal office hours from Monday to Friday. These services are delivered on a regularly scheduled basis and range from virus detection, software / hardware installation, help desk services and network troubleshooting. On-site Services include:

ž Maintenance of systems and network documentation to record proper configuration

ž Hardware and software installation, configuration, and upgrades

ž Desktop and laptop computer support

ž Data back up and other network services

ž Internet and email connectivity and configuration

ž Technology coordination

ž Network setup and configuration

ž Creation and maintenance of network guidebook

Help Desk Services

The Graphic Equipment help desk provides first level computer support, pc troubleshooting and issue resolution during normal offices hours from Monday to Friday. Phone into the help desk with questions about software or hardware to get immediate assistance. The help desk services will have immediate user support for desktop operating systems, office productivity applications, and basic connectivity issues.

On Call Response Services

Graphic Equipment Ltd offers on call service should a client experience an unplanned need for IT support i.e after normal office hours which includes 24/7. Some examples of on call services include data recovery, disaster recovery, virus damage cleanup, and server rebuilding. This service is also available for Client side problems such as virus infection, diagnosing and fixing PC, Notebook, Printers and peripherals.

Bureau Service

For a small fee, our computer bureau will process your:

Payroll & Salary
Debtors
Creditors
General Ledger
Financial Reporter
Address Labels

Skills

Graphic Equipment’s service department team currently comprises of the following:

3 Systems & Network Engineers
4 Technicians
2 Helpdesk Operators

Our technical staffs are well trained on the below products.

Dell Optiplex PC’s
Dell Latitude Notebook’s.
Dell Poweredge Server’s.
Dell PowerConnect Switches.

Addition to above their capabilities and experience also comprises of the following:

Hardware

ü Installation of PC and components, i.e. Modem, Display Adapters, etc.

ü Installation of Standalone printers

ü Installation of Notebooks and notebook devices, i.e. PCMCIA devices, etc.

ü Installation of IP Cameras.

ü Installation of Access Points.

ü Installation of Other Wireless Devices.

ü Installation of Thermal Card printers.

ü Installation of 3M Multimedia Projectors.

ü Installation of Dell Racks.

ü Installation of Servers (Both Tower Oriented and Rack Based).

ü Dismantling, diagnosing and troubleshooting hardware problems on PC’s, Notebooks, Server’s, Access Points, Multimedia Projectors, Thermal Card Printers and Other printers.

ü Providing preventive maintenance on all supported hardware.